Please write us at firstname.lastname@example.org to request cancelation of your order. If we have not yet shipped we can accept your cancelation and provide a refund.
If your order has shipped please use the following procedure:
RMA Number Required for All Returns
Prior to return of the product(s), Purchaser must request a Return Material Authorization number (RMA) using the RMA Request form.
No products will be processed, and no refund of any kind will be provided to Purchaser without an RMA number.
Upon receipt of the RMA number, Purchaser agrees to pack the product(s) carefully and return them to DbUS at Purchaser's cost, meaning freight is paid and the package is insured by the Purchaser for the total product purchase price, together with an explanatory note and the RMA number.
Without the RMA number clearly marked on the outside of the package DbUS will reject the package. The returned product(s) must be in the original packaging and free of any defect or damage caused by shipping.